Privacy Policy | M4M Towing Services Pty Ltd

Last updated: This Privacy Policy explains how M4M Towing Services Pty Ltd (ABN 99 703 111 773) (“we”, “us”, “our”) collects, holds, uses and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using this website or engaging our services, you agree to the practices described below.

Professional business documents and records on a tidy office desk

1. Who we are

M4M Towing Services Pty Ltd is a professional towing, vehicle transport and roadside support business based in Melbourne VIC. Our website address is https://m4mtowingservices.online. Questions about this policy can be directed to ceo@m4mtowingservices.online.

2. The Australian Privacy Principles

We are committed to complying with the thirteen Australian Privacy Principles set out in Schedule 1 of the Privacy Act 1988 (Cth). These principles govern how Australian organisations must handle personal information, including how it is collected, used, disclosed, stored and made available for access and correction. This policy describes how we apply those principles in our day-to-day operations.

3. What personal information we collect

Depending on how you interact with us, we may collect:

Your name and contact details, such as your email address, when you submit an enquiry or request a quote;
Details of your vehicle and the location of a tow or transport job, where necessary to provide our services;
Billing and payment-related information when services are rendered;
Communication records, including emails you send to us;
Technical information such as browser type, device information and pages visited, collected through standard website logs.

Where practicable, we collect personal information directly from you. We will only collect information that is reasonably necessary for one or more of our functions or activities.

4. How we collect information

We collect personal information when you:

Complete a form on this website, including quote and contact forms;
Send us an email;
Engage us to provide towing or transport services;
Communicate with us in the ordinary course of business.

5. Why we collect, use and disclose information (APP 5, APP 6)

We collect, hold, use and disclose personal information to:

Respond to enquiries and provide quotes;
Deliver towing, transport and roadside support services;
Administer billing, invoicing and record-keeping;
Improve our website and service delivery;
Meet legal, regulatory and insurance obligations.

We will not use or disclose your personal information for a purpose other than the primary purpose of collection, unless you consent or an exception under the Privacy Act applies. We do not sell personal information to third parties.

6. Direct marketing (APP 7)

We may occasionally use your contact details to send service-related updates. Every marketing communication will include a simple way to opt out, and you may ask us at any time to stop by emailing ceo@m4mtowingservices.online. We will act on opt-out requests promptly.

7. Disclosure to third parties

We may disclose personal information to service providers who assist us with hosting, communication, payment processing or professional advice, provided those parties handle the information for our purposes only and under confidentiality obligations. We may also disclose information where required or authorised by law, including to insurers, legal advisers or law enforcement agencies in appropriate circumstances. We do not routinely disclose personal information to overseas recipients; where any overseas disclosure occurs, we take reasonable steps to ensure the recipient handles the information consistently with the APPs.

8. Quality and security of personal information (APP 11)

We take reasonable steps to ensure the personal information we hold is accurate, up to date and complete, and to protect it from misuse, interference, loss and unauthorised access, modification or disclosure. Information is stored on secure systems with access limited to personnel who need it to perform their duties. When information is no longer required for a permitted purpose and we are not legally required to retain it, we take reasonable steps to destroy or de-identify it.

9. Access to and correction of your information (APP 12, APP 13)

You may request access to the personal information we hold about you, or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, email ceo@m4mtowingservices.online with details of your request. We will respond within a reasonable period. There is generally no charge for access or correction requests, though we may charge a reasonable fee where an extensive search is required, and we will advise you of any fee before proceeding.

10. Anonymity and pseudonymity (APP 2)

Where it is lawful and practicable, you may deal with us anonymously or using a pseudonym, for example when making a general enquiry about our services. However, we generally need identifying details to provide a quote, book a job or deliver towing services, so anonymity may not be practical in those circumstances.

11. Cookies and website analytics

This website may use cookies and similar technologies to support site functionality and understand how visitors use the site. Most browsers allow you to refuse cookies or delete them through your browser settings; refusing cookies may affect some features of the website. Analytics data, where collected, is used in aggregate form and is not intended to identify individuals.

12. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing personal information.

13. Notifiable data breaches

In line with the Notifiable Data Breaches scheme under the Privacy Act, if a data breach occurs that is likely to result in serious harm to individuals whose information we hold, we will assess the breach and, where required, notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as soon as practicable.

14. Complaints and privacy enquiries

If you have a question about this policy or believe we have breached the Australian Privacy Principles, please contact us first so we can investigate and respond:

Email: ceo@m4mtowingservices.online
Post: M4M Towing Services Pty Ltd, Melbourne VIC, Australia

We will acknowledge your complaint and aim to resolve it within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au or on 1300 363 992.

15. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on this page. Continued use of this website after an update constitutes acceptance of the revised policy.

16. Contact details

M4M Towing Services Pty Ltd
ABN 99 703 111 773
Melbourne VIC, Australia
Website: https://m4mtowingservices.online
Email: ceo@m4mtowingservices.online